Frequently asked questions
Straight answers. If yours isn't here, just ask us.
Which marketplaces does Wisdom OMS support?
Meesho, Amazon, Flipkart and Myntra, and you can connect more than one account per marketplace. If you sell somewhere we do not support yet, tell us — it helps us prioritise.
Can I try it before paying?
Yes. You can get a free demo of Wisdom OMS with your own orders, without entering card details. Ask us for a demo and we will set it up.
Do you offer refunds?
No. As set out in our terms and conditions, purchases are non-refundable. This is exactly why we would rather you trial the product properly first — ask for the demo and make sure it fits before you pay.
Is my marketplace data safe?
Your data is stored encrypted, transferred over HTTPS, and accessible only to authorised staff on a role basis with access logged. We do not sell your data. The full detail is in our Wisdom privacy policy.
Can my team use it at the same time?
Yes. Every team member gets their own login with their own permissions, and can work from any device.
Does Wisdom Accounting need an internet connection?
Not for day-to-day billing — that works offline. You need a connection for e-way bills, GSTIN validation, online reports, licensing, automated email and SMS, and software updates.
How do I delete my account and data?
Email us from your registered address and we will verify the request and action it within 30 days. Full detail, including what we are legally required to retain, is on our account deletion page.
How do I get support?
Email support@marothiatechs.com, use the support form on this site, or call us during business hours. We support our own products — you reach the people who build them.